Customer Service Advisor
This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
As a social housing provider, our customers are central to everything that we do! Our Customer Advisors balance the needs of both the customer and the business in order to deliver the very best customer experience, You will be the first point of contact and integral to the smooth interaction between our range of services and customers. Most importantly, you will often be the first impression of our business to the customer!
Job requirements:
- Advise customers and manage their expectations across a range of services. You’ll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent.
- Exceed customer expectations with every interaction.
- Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You’ll ensure the system is up to date and fully representative of our customers’ experience.
- Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed.
What we’re looking for:
- An understanding of great customer service.
- An effective communicator who is empathetic and customer-focused.
- An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required.
- Someone who can work under pressure, prioritising work within changing priorities and time constraints.
- Good ICT skills.
Help us to make sure everyone in our region has access to a happy home. APPLY NOW!
We’ll be interviewing as we go so might close the application process early if we find the right person.
#Working9till5 #NoWeekends #Flexible #OfficeHours #CustomerAdvisor #CustomerService #JobsThatGiveBack #Housing #GreatBenefits
Who we are
The Honeycomb Group is a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Whether it’s developing and maintaining affordable homes, providing trusted home repairs and improvements, keeping people safe and well at home or providing support services, we're tackling the social issues that can isolate people from a happy home - Honeycomb Group is making our region vibrant.
Watch the video below to discover more about who we are and how we're helping to champion happy home across Staffordshire and surrounding areas.
Why choose us?
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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