Range of Discounts
Discounted Gym Membership
Flexible Working

Customer Advisor

Salary £22,500 a year (+3.5% Cost of Living Award)
Location Stoke, Stoke-on-Trent
Hours per week 35
Contract type Permanent & Fixed Term

This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.

The role

No corporate call centre here! Instead, you’ll be based at one of our community hubs across Stoke-on-Trent, providing support and advice to customers over a coffee, the phone or online. As a social housing provider, our customers are central to everything that we do. This means that our Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience.

 

Job requirements:

  • Advise customers and manage their expectations across a range of services. You’ll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent.
  • Exceed customer expectations with every interaction.
  • Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You’ll ensure the system is up to date and fully representative of our customers’ experience.
  • Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed.

 

What we’re looking for:

  • An understanding of great customer service.
  • An effective communicator who is empathetic and customer focused.
  • An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required.
  • Someone who can work under pressure, prioritising work within changing priorities and time constraints.
  • Good ICT skills.
  • Educated to A Level standard or equivalent.

 

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

 

We’ll be interviewing as we go so might close the application process early if we find the right person.

 

#Working9till5 #NoWeekends #Flexible #OfficeHours #CustomerAdvisor #CustomerService #JobsThatGiveBack #Housing #GreatBenefits

Who we are

The Honeycomb Group is a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Whether it’s developing and maintaining affordable homes, providing trusted home repairs and improvements, keeping people safe and well at home or providing support services, we're tackling the social issues that can isolate people from a happy home - Honeycomb Group is making our region vibrant.

Watch the video below to discover more about who we are and how we're helping to champion happy home across Staffordshire and surrounding areas.

Why choose us?

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

A range of discounts at many high-street retailers and well-known brands.

Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.

We offer flexible working, to help you manage your work-life balance.

23 days annual leave as well as public and bank holidays off too. As your service length increases, so will your annual leave entitlement.

We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.

Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

We never shut the door

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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